Cancellation & Refund Policy

Thank you for choosing our software products and services. We strive to provide the best user experience and customer satisfaction. However, we understand that there may be situations where you need to cancel a purchase or request a refund. This Refund and Cancellation Policy outlines the guidelines and procedures for such cases.

Cancellation Policy

1. Subscription-Based Products/Services
   For subscription-based products or services, you can cancel your subscription at any time. Upon cancellation, you will continue to have access to the product or service until the end of the current billing cycle. No further charges will be incurred. To cancel your subscription, please follow the instructions provided in your account settings or contact our customer support team.
2. Perpetual License Products
   Perpetual license products are one-time purchases without an expiration date. Cancellation is not applicable to perpetual license products as they are not tied to a subscription model. However, you may be eligible for a refund as described in the Refund Policy section.

Refund Policy

Eligibility for Refund

We understand that there may be situations where you need to request a refund. Our Refund Policy is based on standardized practices that strictly follow industry norms. We put up with fair assessment practices, and all refund claims are processed with vigilant parameters to ensure that the decisions are justified and mutually agreeable.

You may be eligible for a refund in the following cases:

• Technical Issues: If you encounter significant technical issues or compatibility problems with our software that prevent its proper functioning, and our support team is unable to resolve the problem within a reasonable time frame.
• Dissatisfaction: If you are dissatisfied with our software’s features or performance, and you have communicated your concerns to our support team, providing constructive feedback.
• Unauthorized Charges: If you notice unauthorized charges on your credit/debit card resulting from a purchase made on our website.

Refund Process

1. Contact Customer Support: Submit a refund request to our customer support team, providing relevant details about your purchase, such as order number, date of purchase, and reason for the refund.
2. Evaluation: Our support team will evaluate your request based on the eligibility criteria mentioned above.
3. Refund Decision: If your request meets the eligibility criteria, we will initiate the refund process within 7-10 business days. The refund will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.
4. Software Deactivation: Upon refund approval, you will be required to uninstall and deactivate the software. Any further use or access to the software may result in legal consequences.

Exclusions

The following situations are not eligible for refunds:

• Change of Mind: If you decide that you no longer want to use our software or services, but it is functioning as intended and there are no technical issues.
• Third-Party Products/Services: Refunds are not available for products or services provided by third-party vendors, even if they are sold through our platform. Please refer to their respective refund policies.
• In the event that a project or service is in development and has completed half of the development work, full charges will be incurred. No refunds will be issued under these circumstances.
• Please note that this policy applies to projects or services that have reached the halfway point of development and excludes any QA testing and deployment phases. Once this threshold is met, clients will be responsible for the full charges associated with the work completed thus far.

Policy Updates

NitSync Global Solutions may update this Refund and Cancellation Policy from time to time without prior notice. The most recent version will be posted on our website, and the changes will become effective upon posting.

Please note that this policy applies only to purchases made directly from our company. If you acquired our software through a third-party retailer or distributor, please refer to their respective refund and cancellation policies.

For any questions or concerns regarding this policy, please contact our customer support team at enquiry@nitsync.com.